About MIDA

Is MIDA a manufacturer?

We are factory and manufacturer, Because our office is in Shanghai and we have own longer-term cooperative agent factory, we have our own patent, and we can offer customization services such as logos, brand name, packaging, and cable colors according to your needs.
A large amount of data accumulation and customer feedback make MIDA’s products update and iterate very fast with strong adaptability, which can meet the usage needs in any environment. Mida has very few after-sales cases, so our dealers can completely focus on product sales and channel promotion without worrying about after-sales pressure.

What’s MIDA’s main market ?

MIDA’s product market areas include Europe, North America, the Middle East, Southeast Asia and parts of South America.

What kind of products can you provide ?

2.Our main products are : AC and DC EV charger connectors and sockets, type1and type2 EV tethered cable, type1 to type2 EV charging cable, type to type2 EV charging cable, China DC charging connector & socket, mode2 portable EV charger,16Amp adjustable EV charger, 32Amp adjustable EV Charger, 3.6kw/7kw smart AC charging pile, 7kw/11kw/22kw EV charging station, type B RCD & RCCB, EVSE portable controller and so on.

Why do we chose you not other suplliers ?

Professional team: We Are A Professional Supplier Of Electric Vehicle Components,Including EV plugs Sockets,EV Cables, EV Connectors, EV Charging Stations. All of Our Products Come With CE, TUV , UL Certification.

Safety: And the highest flame retardant grade, super waterproof degree to ensure that even if your car accidentally immerse in water or fire, you can keep safe within a certain period of time.
(tips: Don’t immerse the products in water or fire on purpose, it’s very dangerous, cherish your life and keep away from fire and water.)

Wonderful service: professional pre-sale, during-sale and after-sale.You just need to tell me your demands, i will deal with the rest affairs. And you can also get a sincere Chinese friend,if you plan to travel around China in the future, i will treat you with warm hospitality.

What guarantees do you have ?

Pre-sale: professional engineers will test the products carefully to ensure quality.

During-sale: we will follw up the production, delivery and logistics status of customer’s orders, to ensure our customers get products on time or ahead of schedule.

After-sale: we have special team to deal with customer feedback, we will return and exchange the products free of charge if its our responsibility.
(Our company promises: reasonable prices, short production time and satisfactory after-sales service.)

About Business

Do you work with startups?

We're glad to work with start-ups. Based on our understanding of the industry anorich project experience, EV charging field is far from mature, and companiesentering this field at this stage have great potential for development. In fact, wehave assisted many companies to achieve quite good results in their local markets.

What is the minimum order quantity for the product?

There is no MOQ requirement for non-customized products. However, it will be sold at the retail price when the quantity of the bulk purchase is not reached.

The general MOQ for customized products is 100pcs, and some customized content may have special quantity requirements. Please contact our sales staff for more details.

What is the payment term?

We accept bank transfer, T/T, Paypal & Western Union, or other payment methods according to your needs and situation.

What is your production cycle time?

Our production lead time is 60-75 days after confirming the order and receiving the deposit.

Can I get a detailed quotation? When can l expect to receive it after sending my inquiry?

It depends on the product types, functional requirements, and product quantity you need. Generally, the first quotation will arrive within a business day or two. Received quotations are valid for 30 days, after which they will automatically expire.

Can I get samples before placing an order?

Yes, we can send samples for your inspection. In fact, we always recommend making samples for approval before proceeding with production. We think it’s a great way to make sure everyone is on the same page, and we believe it also avoids misunderstandings.

What currency do you accept?

We mainly accept US Dollars (USD) and Euros and RMB, If you want to pay in another type of currency, we need to confirm with the bank and then get back to you.

About After-sale

How long is the processing time for after-sales problems?

Usually within 1-2 working days;
for a small number of complex after-sales problems, we may need to spend more time communicating with customers in order to confirm the root cause.

Do all defective products need to be sent back to MIDA?

It depends. If it needs to be sent back according to the judgment of our after-sales department, we will ask the customer to send it to our designated locations in various countries so the technical staff can deal with the defective products together.

What to do if the product encounters a malfunction beyond the warranty period?

We will provide our customers with longer after-sales service (except for man-made damage) according to specific situations, such as replacement of components, and will charge a certain amount of maintenance costs as appropriate.

What should I do if I encounter a product failure?

Our products have undergone strict factory inspections and rarely encounter after-sales problems. This is one of the reasons why more and more customers choose to trust MIDA. In case of any product failure, please contact our after-sales department directly. We have a complete after-sales process and can provide customers with various after-sales methods such as replacing or repairing the faulty one to ensure that our customers will purchase our products without worries.

For Domestic

What is an electric vehicle?

An electric vehicle has no internal combustion engine. Instead, it’s powered by an electric motor powered by rechargeable batteries.

Can you charge your electric car at home?

Yes, absolutely! Charging your electric car at home is the most efficient way to charge. It saves you time too. With a dedicated charging point you simply plugin when your car is not in use and smart technology will start and stop the charge for you.

Can I leave my EV plugged in overnight?

Yes, there is no need to worry about overcharging, simply leave your car plugged into a dedicated charging point and the smart device will know how much power is needed to top up and switch off after.

Is it safe to charge an electric car in the rain?

Dedicated charging points have layers of protection built in to withstand the rain and extreme weather conditions meaning it is perfectly safe to charge your vehicle.

Are electric vehicles really better for the environment?

Unlike their heavily polluting combustion engine cousins, electric vehicles are emission-free on the road. However, the generation of electricity still generally produces emissions, and this needs to be taken into account. Even so, research suggests a reduction of 40% in emissions compared with a small petrol car, and as the UK National Grid uses becomes ‘greener’, that figure will increase significantly.

Can't I just charge my electric car from a standard 3-pin plug socket?

Yes, you can – but with great caution…

1. You’ll need to have your home socket inspected by a qualified electrician to make certain that your wiring is safe for the high electrical load needed

2. Make sure you have a socket in a suitable location to take the charging cable: it is NOT safe to use an extension cable for recharging your car

3. This method of charging is very slow – around 6-8 hours for a 100-mile range

Using a dedicated car charging point is much safer, cheaper and faster than standard plug sockets. What’s more, with the OLEV grants now widely available, a quality charging point from Go Electric can cost as little as £250, fitted and working.

How do I get the government grant?

Just leave it to us! When you order your charging point from Go Electric, we simply check your eligibility and take a few details so we can handle your claim for you. We’ll do all the legwork and your charging point installation bill will be reduced by £500!

Do electric cars make your electric bill go up?

Inevitably, using more power by charging your vehicle at home will increase your electricity bill. However, the rise in this cost is just a fraction of the cost of fueling standard petrol or diesel vehicles.

How will I find charging stations when I'm away from home?

Although you’ll probably do most of your car charging at home or at work, you’re bound to need top-ups from time to time while you’re out on the road. There are numerous websites and apps (such as Zap Map and Open Charge Map) which indicate the nearest charging stations and the types of chargers available.

There are currently well in excess of 15,000 public charging points in the UK with over 26,000 plugs and new ones are being installed all the time, so the opportunities for recharging your car en route are increasing week by week.

About Products

What certifications has MIDA obtained?

Mida owns certificates including CE, TUV, CSA, UL, ROHS, ETL, etc. All our product certificates are in line with local sales requirements. If you have special needs, please let us know in time!

Does MIDA have products in stock?

We have prepared a sufficient quantity of non-customized products as samples or for temporary emergency shipments for customers.

How long is the warranty?

An industry-standard 12-month warranty applies to all our products. The warranty is only valid if the product is used and installed correctly and it does not cover any damage caused by incorrect installation, incorrect use or use in extremely hazardous environments. If the product is tampered with in any way by the customer, such as disassembling the product for repair, modification, etc., then the warranty is no longer applicable . Don’t worry, products that are more than 12 months old will also be properly handled on a case-by-case basis.

Is it difficult to install the wallbox ? Can users complete the installation themselves after purchasing?

Our products are designed to our own standards and are very easy to install. And we have installation instructions and videos which are easy to understand as well. The entire installation process generally takes less than 10 minutes by a professional electriction. But we do not suggest installing the EVSE by yourself for the sake of safety.

ls your charger compatible with all car brands, or can it only charge certain brands?

Our chargers are compatible with all car models on the market.

Does your product have the certification required by the local markets?

Being sold all over the world, all of our products have passed relevant certification recognized by the local governments, including but not limited to UL, CE, TUV, CSA, ETL, CCC, etc. They are completely safe for customers to use.

About Delivery

How do vou handle deliveries ?

If you need, we can handle delivery and customs affairs using our own logistics channels. This means our driver or FedEx, DHL, will deliver your order to your door.

What is the average delivery time?

If it is a small package shipped from China by express, the average delivery time will be about 12 days;
If it is a large batch of goods shipped from China by sea, the average delivery time will be about 45 days;
If it is a small package shipped from our overseas warehouse in the United States/Canada/Europe by express, the average delivery time will be about 2-7 days.

Where are the goods shipped from?

We ship from our office or from our factory directly.

How do you ship the products I ordered?

We cooperate with carriers such as DHL, Fedex, TNT, UPS, etc. Sea, air, rail, and land transportation are also available upon your request.

What do you use to package the products we purchased?

High quality cardboard boxes that meet export standards, if necessary.

How can I make sure my order is not delayed?

Make sure that all information you submit is correct and complete, especially the payment information.
Respond promptly to our emails with any change requests and confirmation and we will contact you in time. We will not produce anything without your written consent.We’re glad to keep you updated on the status of your order!

Will my order be shipped out safely? Can vou gurantee that l can receive the intactproduct?

All items are thoroughly inspected for any damage or defects before being shipped. When you receive your shipment, be sure to carefully inspect all cartons for any signs of improper shipping, such as any indentations, holes, cuts, tears, or squashed corners before signing for the receipt. It is extremely unlikely to receive a damaged item without signs of mishandling on the outside of the package. However, if you do find any issues, please contact us immediately. We require digital photos of any damaged or defective merchandise and packaging to process claims. Please be careful when opening the package and bringing the product into your home.

For Business

What is the difference between DC and AC charging ?

When you are looking for an EV charging station you can opt for either AC or DC charging depending on the time you want to spend charging the vehicle. Typically if you want to spend some time in a place and there is no rush then opt for AC charging port. AC is a slow charging option compared to that of DC. With DC you can typically get your EV charged to a fair percentage in an hour, whereas with AC you will get about 70% charged in 4 hours.

AC is available on the power grid and can be transmitted over long distances economically but a car changes the AC to DC for charging. DC, on the other hand, is used mainly for fast charging EVs and is a constant. It is direct current and is stored in the batteries of the electronic portable device.

The main difference between AC and DC charging is the conversion of power; in DC the conversion happens outside the vehicle, whereas in AC the power gets converted inside the vehicle.

Can I plug my car into my regular house socket or can I use an extension cable?

No, you should not plug your car into a regular house or outdoor socket or use extension cables as this may be dangerous. The safest way to charge an electric car at home is to use dedicated electrical vehicle supply equipment (EVSE).  This consists of an outdoor socket properly protected against rain and a residual current device type that is designed to handle DC pulses, as well as AC current. A separate circuit from the distribution board should be used to supply the EVSE. Extension leads should not be used, as even uncoiled; they are not intended to carry full rated current for lengthy periods

How to use an RFID card for charging ?

RFID is the acronym for Radio Frequency Identification. It is a method of wireless communication that helps in establishing the identity of a physical object, in this case, your EV and yourself. The RFID transmits the identity using radio waves of an object wirelessly. Since any RFID card, the user has to be read by a reader and a computer. Hence to use the card you would require to first purchase an RFID card and register it with the details it requires.

Next, when you go to a public place at any of the registered commercial EV charging stations you need to scan your RFID card and authenticate it by just scanning the card at the RFID interrogator that is embedded in the Smart let unit. This will let the reader identify the card and the signal will be encrypted to the ID number that is being transmitted by the RFID card. Once the identification is done you can start charging your EV. All the Bharat public EV charger stations will allow you to charge your EV after RFID identification.

How Do I Charge My Electric Car?

1. Park your vehicle so that the charging socket can be easily reached with the charging connector: The charging cable must not be under any strain during the charging procedure.

2. Open the charging socket on the vehicle.

3. Plug the charging connector into the socket completely. The charging process will only start when the charging connector has a safe connection between the charge point and the car.

What are the different types of Electric Vehicle?

Battery Electric Vehicles (BEV): BEVs use only a battery to power the motor and the batteries are charged by plug-in charging stations.
Hybrid Electric Vehicles (HEV): HEVs are powered by traditional fuels as well as electric energy stored in a battery. Instead of a plug, they employ regenerative braking or the internal combustion engine to charge their battery.
Plug-in Hybrid Electric Vehicles (PHEV): PHEVs have internal combustion or other propulsion source engines and electric motors. They are also powered by either conventional fuels or a battery, but the batteries in PHEVs are larger than those in HEVs. PHEV batteries are charged either by a plug-in charging station, regenerative braking or the internal combustion engine.

When do we require AC or DC charging ?

Before you consider charging your EV it is important that you learn the difference between AC and DC electric chagrining stations. The AC charging station is equipped to supply up to 22kW to the on-board vehicle charger. The DC charger can supply up to 150kW to the battery of the vehicle directly. However, the major difference is that once with DC charger your electric vehicle reaches 80% of the charge then for the remaining 20% required time is longer. AC charging process is stable and does require a longer time to recharge your car than a DC charging port.

But the benefit of having an AC charging port is the fact that it is cost-effective and can be used from any electricity grid without having you having to make many upgrades.

In case you are in a rush to charge your EV then look for an electric car charging point that has DC connection as this will charge your vehicle faster. However, if you are charging your car or another electronic vehicle at home them go opt for an AC charging point and give it a substantial time to recharge your vehicle.

What is the benefit of AC and DC charging ?

Both AC and DC electric car charging points have their own benefits. With AC charger you can charge at home or work and use the standard electrical PowerPoint that is 240 volt AC / 15 amp electricity supply. Depending on the EV’s onboard charger the rate of the charge will be determined. Typically it is between 2.5 kilowatts (kW) to 7 .5 kW? Hence if an electric car is at 2.5 kW then you would require it to leave it overnight to get fully recharged. Also, AC charging ports the cost-effective and can be done from any electricity grid while it can be transmitted over long distances.

DC charging, on the other hand, will ensure you get your EV charged at a faster speed, allowing you to have more flexibility with time. For this purpose, many public places that offer electric car charging stations are now offering DC charging ports for EVs.

What shall we choose at Home or Public Charging Station ?

Most EV cars are now built with a charging station of Level 1, i.e. have a charging current of12A 120V. This allows the car to be charged from a standard household outlet. But this is preferably suited for those that have a hybrid car or do not travel much. In case you travel extensively then it is better to install an EV charging station that is of Level 2. This level means you can charge your EV for 10 hours that will cover 100 miles or more as per vehicle range and Level 2 has 16A 240V. Also, having an AC charging point at home means you can use the existing system to charge your car without having to make many upgrades. It is also lower than DC charging. Hence at home select, an AC charging station, while in public go for DC charging ports.

In public places, it is better to have DC charging ports because DC ensures the fast charging of the electric car. With the rise of EV in the road DC charging ports will allow more cars to get charged in the charging station.

Does the AC Charging Connector fit my EV inlet ?

To meet global charging standards, Delta AC chargers come with different types of charging connectors, including SAE J1772, IEC 62196-2 Type 2, and GB/T. These are global charging standards and will fit the majority of EV available today.

SAE J1772 is common in the United States and Japan while IEC 62196-2 Type 2 is common in Europe and South East Asia. GB/T is the national standard used in China.

Does the DC Charging Connector fit my EV Car inlet Socket?

DC chargers come with different types of charging connectors to meet global charging standards, including CCS1, CCS2, CHAdeMO, and GB/T 20234.3.

CCS1 is common in the United States and CCS2 is widely adopted in the Europe and South East Asia. CHAdeMO is used by Japanese EV manufacturers and GB/T is the national standard used in China.

Which EV Charger Should I Choose ?

This depends on your situation. Fast DC chargers are ideal for cases where you need to recharge your EV quickly, such as at an intercity highway charging station or rest stop. An AC charger is suitable for places where you stay longer, such as workplace, shopping malls, cinema and at home.

How long does it take to charge an Electric Vehicle?

There are three types of charging options:
• Home charging - 6-8* hours.
• Public charging - 2-6* hours.
• Fast charging takes as little as 25* minutes to achieve an 80% charge.
Due to different types and battery sizes of electric cars, these times may vary.

Where is the Home Charge Point Installed?

The Home Charge Point is installed on an external wall close to where you park your car. For most houses this can easily be installed. However if you live in apartment without your own parking space, or in a terraced house with a public footpath at your front door it can be difficult to have a charge point installed.

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